# About Us - Link: https://imserv.com/about-us/ - Published: 2025-09-27T18:20:47+00:00 ![Glowing Cyan road through trees](https://imserv.com/wp-content/uploads/2025/10/ About-IMSERV.jpg "About Us 21") # Making the complex simple Our mission is to deliver the critical data needed to enable the energy transition ​ In a complex world, insight is key. For over 30 years we’ve been delivering the critical energy data that keep the lights on. And as we move into a more sustainable future, we’re delivering innovative solutions that help energy suppliers and businesses across the UK to solve their complex energy challenges – driving efficiency, providing insight and ensuring they can deliver on their objectives. PROBLEM SOLUTION ![problem logo 1](https://imserv.com/wp-content/themes/imserv/acf-blocks/company/ company-block-2/problem-logo-1.svg "About Us 22") ### At IMSERV we saw systems that were slow to adapt, insights locked behind outdated tools, and critical data that never reached the people who needed it most. We saw rising costs, falling trust, and a growing urgency for sustainability. ![problem logo 2](https://imserv.com/wp-content/themes/imserv/acf-blocks/company/ company-block-2/problem-logo-2.svg "About Us 23") ![solution logo 1](https://imserv.com/wp-content/themes/imserv/acf-blocks/company/ company-block-2/solution-logo-1.svg "About Us 24") ### So we built something different – a technology company grounded in engineering expertise, designed to turn the messy reality of energy data into meaningful action. Because solving the hard stuff isn’t just what we do – it’s who we are. ![solution logo 2](https://imserv.com/wp-content/themes/imserv/acf-blocks/company/ company-block-2/solution-logo-2.svg "About Us 25") ![problem logo 1](https://imserv.com/wp-content/themes/imserv/acf-blocks/company/ company-block-2/problem-logo-1.svg "About Us 26") PROBLEM ### At IMSERV we saw systems that were slow to adapt, insights locked behind outdated tools, and critical data that never reached the people who needed it most. We saw rising costs, falling trust, and a growing urgency for sustainability. ![problem logo 2](https://imserv.com/wp-content/themes/imserv/acf-blocks/company/ company-block-2/problem-logo-2.svg "About Us 23") ![solution logo 1](https://imserv.com/wp-content/themes/imserv/acf-blocks/company/ company-block-2/solution-logo-1.svg "About Us 28") SOLUTION ### So we built something different – a technology company grounded in engineering expertise, designed to turn the messy reality of energy data into meaningful action. Because solving the hard stuff isn’t just what we do – it’s who we are. ![solution logo 2](https://imserv.com/wp-content/themes/imserv/acf-blocks/company/ company-block-2/solution-logo-2.svg "About Us 25") #### Team ## Built by experts. ⏎ Led by energy. ![avatar decoration](https://imserv.com/wp-content/themes/imserv/acf-blocks/company/ company-block-5/avatar-decoration.svg "About Us 30") #### Our Core Values Safety and Wellbeing come first for all. We take pride in doing things well, delivering what we promise, and making life easier for our customers. We treat everyone with fairness, honesty and care, whoever they are and wherever they work. We share knowledge, support each other, and build strong connections across teams. We stay curious, adapt to change, and look for better ways to do things every day. #### Milestones ## 30+ years of data innovation ### 1992 First established as UKDCS – the sole data collector in England and Wales. ### 1998–1999 Collects data from 80,000 HH sites as the monopoly provider UKDCS acquired by Invensys and rebranded as IMSERV. ### 2001–2005 IMSERV becomes a meter operator and starts Non-Half-Hourly data services; Partner Channel launches to deliver services to more UK businesses. ### 2001–2005 Launch of EDV 2.0 (specialist online reporting software); IMSERV wins British Land’s award for “Managing Efficiently — Supplier”; IMSERV acquired by Schneider Electric. ### 2001–2005 Establishes Settlement Metering Services, Gas Services and Water AMR Services; moves energy management onsite and develops the Bureau Team. ### 2015—2017 Wins the Energy Award for Data Collection and Analysis; awarded Institute of Customer Service Mark. ### 2018–2019 First UK non-domestic metering business to receive OU Accreditation for Smart Meters; launches the Virtual Energy Manager app for SMEs. ### 2020 Launch of DataVision, a modern visualization platform; successfully installs first 3-phase SMETS2 meter. ### 2021 IMSERV acquired by BlueWater. ### 2023 IMSERV acquires Power Data Associates and enters the unmetered energy data collection market. ### 2024 Jo Cox appointed CEO; new era for IMSERV, role-modelling Net Zero by delivering innovation and value to customers. ### 2024—2025 Leadership team refreshed with a mix of new and existing talent. ### 2025 IMSERV acquires Astral Tech, enhancing capabilities in energy data services and positioning itself as a sector leader. #### Milestones ## 30+ years of data innovation ### 1992 First established as UKDCS – the sole data collector in England and Wales. ### 1998–1999 Collects data from 80,000 HH sites as the monopoly provider UKDCS acquired by Invensys and rebranded as IMSERV. ### 2001–2005 IMSERV becomes a meter operator and starts Non-Half-Hourly data services; Partner Channel launches to deliver services to more UK businesses. ### 2001–2005 Launch of EDV 2.0 (specialist online reporting software); IMSERV wins British Land’s award for “Managing Efficiently — Supplier”; IMSERV acquired by Schneider Electric. ### 2001–2005 Establishes Settlement Metering Services, Gas Services and Water AMR Services; moves energy management onsite and develops the Bureau Team. ### 2015—2017 Wins the Energy Award for Data Collection and Analysis; awarded Institute of Customer Service Mark. ### 2018–2019 First UK non-domestic metering business to receive OU Accreditation for Smart Meters; launches the Virtual Energy Manager app for SMEs. ### 2020 Launch of DataVision, a modern visualization platform; successfully installs first 3-phase SMETS2 meter. ### 2021 IMSERV acquired by BlueWater. ### 2023 IMSERV acquires Power Data Associates and enters the unmetered energy data collection market. ### 2024 Jo Cox appointed CEO; new era for IMSERV, role-modelling Net Zero by delivering innovation and value to customers. ### 2024—2025 Leadership team refreshed with a mix of new and existing talent. ### 2025 IMSERV acquires Astral Tech, enhancing capabilities in energy data services and positioning itself as a sector leader. ## People-first problem solving [ Careers ](https://imserv.com/careers) ⌊Cyan Branded IMSERV Van on road with a mountain background⌉ ⌊Person working on a laptop with spreadsheet data on screen at a desk with documents and a blue glass in front of a whiteboard⌉ ⌊Close-up of dark solar panels on a rooftop with a small figure wearing a bright cyan reflective vest and hard hat visible in the background against a clear blue sky.⌉ ⌊Person working on a desktop computer in a modern office environment with multiple screens and laptops on a shared desk.⌉ ⌊Two people collaborating at a desk with laptops displaying project management and communication tools in an office setting.⌉ ## Latest insights [ More about The Pulse ](https://imserv.com/case-studies) ![From Complexity to Clarity: IMSERV talks to Business Focus Magazine on making energy data solutions easy](https://imserv.com/wp-content/uploads/2026/07/IMSERV- Business-Focus-Magazine-300x169.png "From Complexity to Clarity: IMSERV talks to Business Focus Magazine on making energy data solutions easy 13") July 30, 2026 ### From Complexity to Clarity: IMSERV talks to Business Focus Magazine on making energy data solutions easy ⌊IMSERV Europe Ltd⌉ 1 author Read ![PRESS RELEASE – IMSERV acquires arbnco to give customers end-to-end energy intelligence]( https://imserv.com/wp-content/uploads/2026/07/IMSERV-Arbnco-Aquisition-Thumbnail- 300x227.png "PRESS RELEASE - IMSERV acquires arbnco to give customers end-to-end energy intelligence  14") July 13, 2026 ### PRESS RELEASE – IMSERV acquires arbnco to give customers end-to-end energy intelligence  Read ![PRESS RELEASE – IMSERV acquires arbnco to give customers end-to-end energy intelligence]( https://imserv.com/wp-content/uploads/2026/07/IMSERV-Arbnco-Aquisition-Thumbnail- 300x227.png "PRESS RELEASE - IMSERV acquires arbnco to give customers end-to-end energy intelligence  15") July 13, 2026 ### PRESS RELEASE – IMSERV acquires arbnco to give customers end-to-end energy intelligence  Read ![PRESS RELEASE – IMSERV adopts leading AI video intelligence in groundbreaking  move ](https://imserv.com/wp-content/uploads/2026/06/VYNTELLIGENCE-300x169.png " PRESS RELEASE - IMSERV adopts leading AI video intelligence in groundbreaking move 16") June 30, 2026 ### PRESS RELEASE – IMSERV adopts leading AI video intelligence in groundbreaking move  Read ![From Complexity to Clarity: IMSERV talks to Business Focus Magazine on making energy data solutions easy](https://imserv.com/wp-content/uploads/2026/07/IMSERV- Business-Focus-Magazine-300x169.png "From Complexity to Clarity: IMSERV talks to Business Focus Magazine on making energy data solutions easy 17") July 30, 2026 ### From Complexity to Clarity: IMSERV talks to Business Focus Magazine on making energy data solutions easy ⌊IMSERV Europe Ltd⌉ 1 author ![PRESS RELEASE – IMSERV acquires arbnco to give customers end-to-end energy intelligence]( https://imserv.com/wp-content/uploads/2026/07/IMSERV-Arbnco-Aquisition-Thumbnail- 300x227.png "PRESS RELEASE - IMSERV acquires arbnco to give customers end-to-end energy intelligence  18") July 13, 2026 ### PRESS RELEASE – IMSERV acquires arbnco to give customers end-to-end energy intelligence  ![PRESS RELEASE – IMSERV acquires arbnco to give customers end-to-end energy intelligence]( https://imserv.com/wp-content/uploads/2026/07/IMSERV-Arbnco-Aquisition-Thumbnail- 300x227.png "PRESS RELEASE - IMSERV acquires arbnco to give customers end-to-end energy intelligence  19") July 13, 2026 ### PRESS RELEASE – IMSERV acquires arbnco to give customers end-to-end energy intelligence  ![PRESS RELEASE – IMSERV adopts leading AI video intelligence in groundbreaking  move ](https://imserv.com/wp-content/uploads/2026/06/VYNTELLIGENCE-300x169.png " PRESS RELEASE - IMSERV adopts leading AI video intelligence in groundbreaking move 20") June 30, 2026 ### PRESS RELEASE – IMSERV adopts leading AI video intelligence in groundbreaking move