Metering Operations Field Auditor & Coach

Job Title: Metering Operations Field Auditor & Coach Department: Operations, Field Working in conjunction with Internal Customers:
  • Gas Technical Manager
  • Field Services
  • Field Managers
  • Technical engineering team
  • Training Manager.
External Customers:
  • IMServ customers
  • Energy suppliers
  • Energy end users
  • External training providers

Job Purpose

  • To support the Field Management & Technical Support team in order to deliver and maintain a fully qualified field force on a national basis.
  • Developing a highly skilled team of Technicians through auditing, to ensure safe working practices, adherence to IMServ’s work procedures and coaching to enable continuous improvement across all aspects of the Technician’s role.
  • Support through multi-streams of communication in supporting the Technician workforce with technical support on a day-to-day basis.

Accountability/Key Responsibilities

  • Conduct robust auditing of field technicians including.
  • Audit by means of remote assessment( Desktop picture audits)
  • Audit by means of direct observation(work in progress)
  • Audit by means of work conducted review (post completion)
  • Deliver coaching at appropriate times to improve knowledge and understanding of the field Technicians/Engineers through multiple streams.
  • Utilise coaching techniques to improve the day to day productivity of the technicians based on observations made.
  • Liaise with the Training Manager and Regional Field Managers to deliver coaching interventions to Technicians based on observations and requirements of both parties.
  • Provide first level technical support to the Technicians and Regional Managers in aspects of procedures and safe working practices.
  • Delivery of Coaching to recently inducted employees supporting their development and ensuring that their standard of work is compliant with IMServ’s standards
  • Support Senior Technical team with carrying out safety Investigations and rectification of substandard work by the Technicians
  • Support the Senior Technical Team by sharing best practices and influencing future ways of working based on observations and learnings from the field.
  • Support in the continued improvement of safety by exemplifying the safety culture within IMServ and ensuring these standards are met by all in the field.
  • Support the wider metering operations team to drive improvements across the whole of the business unit.

Competencies for Role:

  • Current MOCOPA certification (single and Three phase minimum)
  • Technical experience in all metering types.
  • Relevant Health and Safety certification (working at heights, First aid, Asbestos awareness and Manual Handling)

Personal Specification

  • Professional attitude towards customers both internal and external.
  • Good time management of self to ensure quarterly targets and daily requirements are met.
  • Good interpersonal skills, using good communication, demonstrating good leadership skills, utilising empathy and understanding of the field Technicians issues.
  • Competent in delivering technical instructions through multiple mediums.
  • Have a good Safety ethic and willingness to improve all areas of safety.
  • Able to work in a complex fast paced environment with conflicting demands
  • Flexible, willing and able to cope with changing business requirements and priorities with the ability to work under pressure
  • Anticipates issues and deals with them in a professional and timely manner.
  • Willingness to continuously learn.
  • Understanding of Microsoft packages such as Teams, OneDrive, Excel, Word etc.
  • UK Utilities knowledge
  • Good Knowledge of electrical metering installation work
  • Good Knowledge of Gas metering & installation work
  • Working Knowledge of gas safety controls, appliance types, flueing & ventilation configurations, DSEAR and load assessment rating of gas installations
  • Good Knowledge of metering systems including geographical distinctions

Company benefits:

  • 28 days annual leave plus Bank Holidays
  • Enhanced Salary Sacrifice Pension Contributions
  • Life Assurance up to 6 X Base Salary*
  • Subsidised Health cover*
  • Subsidised Dental Cover*
  • Contribution towards Eye Tests and Glasses
  • In Office & Out of Office Social Events
  • Retailer Discounts Platform
  • Employee Assistance Program
  • Wellbeing Centre
  • Reward & Recognition
*length of service & T&Cs apply To apply send an email detailing your suitability for the role and a current CV to: