# IMSERV awarded ServiceMark accreditation

- Link: https://imserv.com/news-and-events/imserv-awarded-servicemark-accreditation/
- Published: 2019-10-01T17:53:49+00:00

### ⏎ Independent energy data management provider, IMSERV Europe Limited, has been successfully accredited with the Institute of Customer Service ServiceMark accreditation for a further three years, following a thorough 6 month assessment review.

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[IMSERV Europe Limited](https://www.imserv.com/) previously held ServiceMark between
2013 and 2016 and this latest accreditation, awarded for the next three years, demonstrates
their ongoing commitment to improvements in customer service.

Awarded by The Institute of Customer Service, ServiceMark is a national standard
recognising an organisation’s achievement in customer service, and its commitment
to upholding those standards. The standard is awarded based on customer satisfaction
feedback and an assessment of employee engagement with their organisation’s customer
service strategy. It helps organisations understand how effective their customer
service strategy is, and identifies areas for improvement.  Undergoing ServiceMark
accreditation is an opportunity for organisations – of all sizes and sectors – to
demonstrate how good their customer service really is, and find ways of developing
further.

Jo Causon, CEO of The Institute of Customer Service, says: “Consumer priorities 
are changing, with 1 in 4 customers now prepared to pay more for better quality 
service.  At the same time, more customers are experiencing problems and against
this backdrop IMSERV is clearly an organisation that understands how a sustained
focus on their customers’ experience can make a real difference to their bottom 
line and ability to deliver.

“By achieving ServiceMark for a second time, IMSERV’s achievement is one that others
should strive to follow.  Their success is a sign that everyone throughout the organisation
recognises that a customer service strategy is not something that is ‘nice to have’,
it’s an essential ingredient for success.”

Steve Brown, Managing Director at IMSERV said:

“We are delighted to be accredited for the next 3 years. We aspire to deliver the
very best level of service to our internal and external customers. Our customer 
commitments are embedded into the IMSERV culture and we value customer feedback 
to ensure this is sustained. We have demonstrated our commitment to obtaining excellence
in both customer satisfaction and employee engagement. We take pride in our ability
to deliver to these high standards via an open and honest approach and have a reputation
for being trusted experts – always keen to resolve customer issues through our proactive
approaches to problem solving.”