Customer Background
IMServ have provided metering and data collection services for a UK-based energy provider for over 13 years. The customer operates an incredibly diverse portfolio of sites, ranging from large, heavy industrial units that form part of the UK’s critical infrastructure, through to EV charging sites, a mobility business and real estate facilities. As a large energy user – with around 250GW of electricity consumed across the portfolio annually – having a trusted partner to manage meters, data collection, validation and assurance is vital to the bottom line of the business.
Growth and Expansion – together
IMServ has supported the businesses growth ambitions over the life of the contract, as the customer has acquired new sites and grown their business through EV charging. As a trusted partner, the IMServ team ensures meters are installed on time, data flows smoothly, and go-live dates are met without complications. Ensuring reliable and competent metering operations is crucial for the customer’s ambitious plans.
Delivering a great Customer Experience
The customer places great values on the reliability, competence, and expertise of IMServ’s team – from meter experts, through to the account manager. By maintaining strong relationships with DNOs (Distribution Network Operators) and contractors, IMServ can ensure smooth and efficient operations.
The right information, delivered at the right time.
Maintaining a portfolio of this scale means that accurate meter data is vital – with significant costs to the business tied up in energy. IMServ ensures that data flows accurately and effectively from each metered site to the customer and their energy supplier, to ensure billing is accurate, costs can be managed efficiently and that reporting for management information and sustainability can be completed accurately. The IMServ DataVision platform enables colleagues across the business to access the data and reporting they need, at the right time.
The benefit of contracting directly
By working with a specialist meter operator and data collector, the customer can better control their energy costs, as well as more easily manage their meter estate. Having control over when repairs or replacements are scheduled is vital, as any shutdowns need to be managed around the operating hours of the core retail and charging sites.
The customer said: “The length of our partnership with IMServ speaks volumes about the quality of the relationship. The way we work together is key to our growth – the flexibility and responsiveness of the team is second to none. Having a direct relationship with our meter operator means that any issues can be addressed quickly, and we can take a proactive approach to future developments – which means projects can be delivered far more efficiently.
As a significant user of energy, and managing critical infrastructure across the UK, ensuring that our metering portfolio is working efficiently and that the data we get is accurate and on time is vital.
The customer service we receive really is excellent, and anyone who works with IMServ across our business has a great deal of confidence in the team. It’s a true partnership – IMServ really do deliver.”