Executive team

Below you will find our leadership team

Meet a few key members
of our leadership team.


Steve Brown

Chief Executive Officer

Our Managing Director since 2005, Steve has worked in a variety of board-level positions within the company, including as Finance Director for Europe. Prior to IMServ, Steve worked in Corporate Finance in the travel sector and qualified as a chartered accountant with Deloitte.


Paul Akrill

Chief Operating Officer

Paul is responsible for our overall operational delivery and engagement with industry programmes. Paul has worked with us for over 20 years, in a variety of roles, across a wide range of projects and activities.


Justin Vroone

Chief Commercial Officer

Justin has been working for IMServ for over 21 years, and is responsible for leading the Commercial directorate, achieving the strategic growth objectives of the business.


Lorraine Smith

Data Services Director

Lorraine is responsible for our operational activities and the management of 200+ staff, including delivery teams in both the office and the field. Lorraine has worked with us for 12 years, in a variety of operational management roles.


Tricia Grace

Legal & Insurance Director

Tricia heads up our Legal department, managing the delivery of legal support for the business in connection with contracts, corporate/company secretarial, data protection, disputes, employment, IP and regulatory matters. She is also responsible for managing our insurance portfolio. She has been with IMServ since 2019.


Louise Wheatman

Finance Director

Louise Wheatman has been working for IMServ for 15 years, serving over 4 years as Commercial Finance Manager before moving into her current role as Finance Director.


Alan Doody

Metering Services Director

Alan is responsible for all our end to end metering activities across office and field to ensure we meet customer and commercial expectations.  

 


Richard Hill

Business Development Director

Richard is responsible for the development of new products and services and the transition of our existing services to the new Market-Wide Half Hourly operating model. Richard has worked with us for over 10 years in a variety of sales and customer roles.


Lynne Smith

HR Director

Lynne joined the team in May 2022 and is responsible for driving the people strategy and managing our People team of HR, L&D, Reward and Talent Acquisition professionals.

 


Harvey Durrant

IT Director

Harvey joined IMServ in June 2022 as IT Director, after previously leading an IT Department and Digital Transformation programme for 8 years. Harvey brings 30+ years of IT experience within both public & private sectors, including design & delivery of global banking solutions and ownership technology portfolios within UK Policing.

Steve Brown Headshot

Steve Brown

Managing Director

Our Managing Director since 2005, Steve has worked in a variety of board-level positions within the company, including as Finance & Corporate Services Director, and Finance Director for Europe.

Paul Akrill Headshot

Paul Akrill

Business Development Director

Paul is responsible for our future strategic direction, and the development of new products and services. Paul has worked with us for over 20 years, in a variety of roles, across a wide range of projects and activities.

Justin Vroone Headshot

Justin Vroone

Commercial Director

Justin has been working for IMServ for over 18 years, and is responsible for leading the Commercial directorate, achieving the strategic growth objectives of the business. 

Lorraine Smith Headshot

Lorraine Smith

Operations Director

Lorraine is responsible for our operational activities and the management of 250+ staff, including delivery teams in both the office and the field. Lorraine has worked with us for 9 years, in a variety of operational management roles.

Craig Montano Headshot

Craig Montano

IT Director

Craig Montano joined IMServ as IT Director in April 2019, and is responsible for digital transformation, technology strategy and services, and business change, across the organisation. 

Louise Wheatman

Finance Director

Louise Wheatman has been working for IMServ for 12 years, serving over 4 years as Commercial Finance Manager before moving into her current role as Finance Director. 

Alan Doody​

Metering Services Director

Alan is responsible for all our end to end metering activities across office and field to ensure we meet customer and commercial expectations. 

Tricia Grace

Corporate Services Director

Tricia is responsible for a range of compliance and corporate services, covering contracts, facilities and business support, H&S, data analytics and quality. Tricia joined IMServ in 2019.