The Institute of Customer Service (ICS), the UK’s leading independent, professional membership body for customer service,has awarded IMServ with its prestigious ServiceMark accreditation.
IMServ’s on-going commitment to outstanding customer care is recognised through prestigious customer service accreditation
25 September 2013,Milton Keynes, UK: TheInstitute of Customer Service (ICS), the UK’s leading independent, professional membership body for customer service,has awarded IMServ with its prestigious ServiceMark accreditation.
Valid for a period of three years, the award followed three rigorous stages of evaluation: employee satisfaction and engagement survey; customer satisfaction survey; and an independent assessment by a third party, all to ascertain whether IMServ was able to meet the appropriate levels of service required.
Richard Hill, Head of Customer Services at IMServ, one of the UK’s largest independent energy data management provider explains: “This accreditation recognises the on-going commitment to understand our customers’ needs and to continuously improve the service we provide. I’m delighted that all the hard work from the IMServ team to deliver outstanding customer service on a daily basis has paid off.”
The award has enabled IMServ, who work closely with many FTSE 250 organisations and companies within the commercial and industrial sectors, to further differentiate itself from the competition by proving it is working to high levels of customer service.
Steve Brown, Managing Director said: “I’m really proud that the team has been successful in achieving the ICS ServiceMark accreditation. It’s about getting the strategies, the culture, the people and the processes right. The results are a validation from our staff and customers that our improvements and investments are making a positive difference to our service delivery.”
Steve concluded: “Obtaining the ServiceMark is an important milestone, but the work doesn’t stop. We need to continue to listen to our customers and improve our order to cash processes to further enhance our service delivery to all of our customers.”
About IMServ (www.imserv.com)
IMServ Europe Ltd is one of the UK’s largest independent energy data management providers. The company offers carbon and energy management solutions, helping organisations across all sectors to save energy, reduce costs and control carbon emissions.
IMServ offers an all-inclusive portfolio that covers data collection, analysis, reporting and carbon management. To date over 180,000 sites in England, Scotland and Wales are benefiting from its solutions.
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